The Challenge

Customer service work load was extremely high due to the amount of administrative tasks to handle orders and reprints for some major clients representing a substantial part of Mobo´s business. The MIS vendor could not offer a suitable business portal.

The Solution

With Frontdesk linked to the MIS, complemented by the optional B2B Store Portal and Proofscope Softproofing, customers can now access stock data and track their jobs in a standard web browser and even place orders, upload files and approve them with a single click.

The Benefit

The shorter response time of customer service and additional services leads to higher customer satisfaction and retention.